Refund policy

Returns & Exchanges Policy (UK)

At Roam Free Coffee Company, all orders are final once placed and confirmed.

This policy complies with the Consumer Rights Act 2015 and applies to all purchases made through our website.

Returns & Exchanges for Damaged Items Only

We only accept returns or exchanges where items are received in a damaged condition.

If you receive a damaged item, you must notify us within a reasonable timeframe of delivery by:

To be eligible for a return or exchange due to damage, you must provide:

  • A clear written description of the damage, and

  • Clear photographic evidence showing:

    • The damaged item(s), and

    • The original packaging where applicable

Failure to provide sufficient photographic evidence may result in your claim being refused.

No Returns for Change of Mind

In accordance with UK consumer law, we do not offer returns or exchanges for:

  • Change of mind

  • Change of interest

  • Incorrect orders placed by the customer

Once an order has been placed, it is considered fixed and final, unless it meets the damaged-item criteria stated above.

Assessment & Resolution

All damage claims are reviewed on a case-by-case basis. If a claim is approved, we will offer either:

  • A replacement, or

  • An exchange

The method of resolution is determined at our discretion. Refunds are not guaranteed unless required under applicable UK consumer law.

Statutory Rights

Nothing in this policy affects your statutory rights under UK law.